A: Visiting hours are from 9:00 AM to 8:00 PM daily. However, access to critical care units such as the ICU and CCU may be restricted to specific times. This helps us maintain patient safety and provide a healing environment.
A: Appointments can be booked online through our hospital’s website, by calling our reception desk, or in person at the OPD counter. We recommend booking in advance to minimize waiting times and ensure the availability of your preferred doctor.
A: Yes, our Emergency Department operates 24 hours a day, 7 days a week. A team of doctors, nurses, and paramedics is always available to handle critical cases promptly and efficiently.
A: We accept most major national and international insurance plans. Patients are advised to contact our billing department before admission to confirm coverage details and ensure a smooth cashless process.
A: Medical records can be obtained from the Medical Records Department upon submitting a request form and valid identification. Please allow 2–3 working days for processing to ensure accuracy and confidentiality.
A: Visitors may bring food only with prior approval from the patient’s physician or dietitian. This ensures the diet is safe and appropriate for the patient’s treatment plan and recovery process.
A: Yes, we have a 24/7 in-house pharmacy located on the hospital premises. It provides prescription medicines, medical supplies, and other essentials for both inpatients and outpatients.
A: In emergencies, you can call our dedicated emergency hotline available on the Contact Us page. Alternatively, you may dial the main hospital number for immediate assistance and ambulance support.
A: Yes, our hospital maintains a licensed and fully functional blood bank. It is equipped to provide safe, screened blood and blood products for surgeries, emergencies, and critical treatments.
A: We provide comfortable waiting lounges, cafeteria services, prayer rooms, and restrooms for attendants. Our goal is to ensure attendants feel cared for while their loved ones are receiving treatment.
A: Yes, our hospital has a fleet of fully equipped ambulances available 24/7. Each ambulance is staffed with trained paramedics and fitted with life-support systems to handle emergencies effectively.
A: Our reception and help desk staff will guide you to the appropriate specialist based on your symptoms or medical history. In some cases, a general physician may first assess your condition before referring you to a specialist.
A: Yes, we offer routine immunizations for children and adults, as well as specialized travel vaccines. Our vaccination center operates during OPD hours and ensures safe, WHO-approved vaccination practices.
A: Yes, complimentary Wi-Fi is available in patient rooms and waiting areas. This allows patients and attendants to stay connected with family, work, or entertainment during their hospital stay.